Last updated: January 16, 2026
At GaleoSelect, we want you to be completely satisfied with our service. This policy explains our refund process for subscription payments.
GaleoSelect is committed to customer satisfaction. We offer refunds under specific circumstances outlined in this policy. All refund requests are evaluated on a case-by-case basis to ensure fairness to both our customers and our business.
By subscribing to GaleoSelect, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is subject to change, and we will notify users of any material changes.
You may be eligible for a refund in the following cases:
First-time subscribers to any paid plan (Professional or Studio) are eligible for a full refund if requested within 14 days of the initial subscription purchase. This applies only to your first payment and does not apply to renewal charges.
If you experience significant technical issues that prevent you from using the service as intended, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a prorated refund.
If you were accidentally charged multiple times for the same subscription period, the duplicate charge(s) will be refunded in full.
If you notice an unauthorized charge on your account, please contact us immediately. We will investigate and process a refund if the charge is determined to be unauthorized.
Important Deadlines
Refund requests submitted after these timeframes may not be honored. We encourage customers to review their billing statements regularly and contact us promptly if any issues arise.
To request a refund, please follow these steps:
Send an email to support@galeoselect.com with the subject line "Refund Request"
Include the following details in your email:
Our billing team will review your request within 2-3 business days and respond with a decision. We may reach out for additional information if needed.
Need help?
Contact: support@galeoselect.com
Once your refund request is approved, the processing time depends on your payment method:
Refunds to credit or debit cards typically take 5-10 business days to appear in your account, depending on your card issuer's processing time.
Refunds to PayPal accounts are typically processed within 3-5 business days.
For other payment methods processed through Paddle (our payment processor), refunds are typically completed within 5-10 business days.
Note:
GaleoSelect initiates refunds promptly, but the actual time for funds to appear in your account depends on your financial institution or payment provider.
The following are generally not eligible for refunds unless required by applicable law:
Pro Tip:
To avoid unwanted renewal charges, you can cancel your subscription at any time. You'll continue to have access until the end of your current billing period.
You can cancel your subscription at any time by logging into your GaleoSelect account or by contacting our support team at support@galeoselect.com. There are no cancellation fees or penalties.
We retain your account data for 30 days after your subscription expires to allow for easy reactivation. After 30 days, data may be permanently deleted. We recommend downloading your content before canceling.
Important:
Cancellation does not automatically trigger a refund. Refunds are only provided according to the eligibility criteria outlined in this policy.
If you have questions about this refund policy or need assistance with a refund request, please contact us:
Billing & Refunds: support@galeoselect.com
Response Time: We typically respond within 1-2 business days
This refund policy complies with consumer protection laws in applicable jurisdictions. If your local laws provide additional rights beyond those stated in this policy, those rights remain in effect. Nothing in this policy limits your statutory rights as a consumer.